Terms of Service
Last updated: April 1, 2024
From everyone at Hellolighten, thank you for using our products! We build them to help you create amazing content. Because we don't know every one of our customers personally, we have to put in place some Terms of Service to help keep us all on track together.
These Terms and Conditions of Use (Terms) are between you and Hellolighten Ltd (15521248) and govern the use of all services offered by Hellolighten.
When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Hellolighten. Hellolighten is a UK company created as a legal entity to facilitate the creation of the products you use.
Hellolighten offers digital products and services designed to support parents and families. This includes:
Lighten App: A mobile application designed to assist parents in managing family dynamics and responsibilities.
Websites: Including trylighten.com and hellolighten.com, which host our Privacy Policy, Terms of Service, and provide access to our services.
Related Services: Any additional services we offer related to the Lighten app or our websites.
When we say “Services”, we mean any product created and maintained by Hellolighten. That includes Lighten, whether delivered within a web browser, desktop application, mobile application, or another format.
We may update these Terms of Service in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will also announce them on our website www.trylighten.com.
When you use our Services, now or in the future, you are agreeing to the latest Terms of Service. That's true for any of our existing and future products and all features that we add to our Services over time. There may be times when we do not exercise or enforce any right or provision of the Terms of Service; in doing so, we are not waiving that right or provision. These terms do contain a limitation of our liability.
We are registered in the United Kingdom and have our registered office at 26 Elwin St, London E2 7BU. You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms and Conditions.
If you do not agree with all of these terms and conditions, then you are expressly prohibited from using our services and you must discontinue use immediately.
If you violate of any of the terms, we may terminate your account immediately.
Platform
Access to and use of the Online Platform is provided by Hellolighten. Please read these Terms carefully. By using, browsing, and/or reading the Online Platform, this signifies that you have read, understood, and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Online Platforms or any of the Online Platform Services immediately.
Hellolighten reserves the right to review and change any of the Terms by updating this page at its sole discretion. You waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our services so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the services after the date such revised Terms and Conditions are posted.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use Hellolighten’s services. You may not use our services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site.
Acceptance of the Terms
You accept the Terms by using or browsing the online platform. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Hellolighten in the user interface.
Your Obligations as a User
As a user of the Online Platform, you agree to comply with the following:
You will use the Online Platform and transact the Online Platform Services only for purposes that are permitted by:
(i) The Terms; and
(ii) Any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
You are responsible for all costs and expenses associated with downloading, installing, running, accessing, or using the Online Platform including but not limited to hardware, software, and data usage expenses;
You have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate suspension or cancellation of your account;
The information provided on your account will always be accurate, correct, and up to date;
Any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Hellolighten of any unauthorized use of your password or email address or any breach of security of which you have become aware;
You must not expressly or impliedly impersonate another user or use the profile or password of another user at any time;
Any content that you broadcast, publish, upload, transmit, post, or distribute on the Online Platform (Your Content) will always be accurate, correct, and up to date and you will maintain reasonable records of Your Content;
You agree not to harass, impersonate, stalk, or threaten another user of the Online Platform (where interaction with other users is made available to you);
You agree not to broadcast, publish, upload, transmit, post, or distribute on the Online Platform abusive or objectionable content, including but not limited to discriminatory, racist, pornographic, threatening, or abusive material;
Access and use of the Online Platform is limited, non-transferable, and allows for the sole use of the Online Platform by you;
You must not tamper with or hinder the operation of the Online Platform, nor transmit any viruses, worms, defects, trojan horses, or similar disabling or malicious code to the Online Platform;
You will not use the Online Platform in connection with any commercial endeavors except those that are specifically endorsed or approved by Hellolighten;
You will not use the Online Platform for any illegal and/or unauthorized use which includes (but is not limited to) collecting email addresses of users by electronic or other means to send unsolicited emails or unauthorized framing of or link to the Online Platform;
You agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from user profiles without notice and may result in the termination of your account. Appropriate legal action will be taken by Hellolighten for any illegal or unauthorized use of the Online Platform; and
You acknowledge and agree that any automated use of the Online Platform or its Online Platform Services is prohibited.
You will not circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Site and/or the Content contained therein.
You will not disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
You will not engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
You will not trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise. Sell or otherwise transfer your profile.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
Third Party Services
You may be able to register an account through the Online Platform by using a login associated with third-party services such as Facebook or other social media platforms (“TPS”). Hellolighten does not guarantee the availability or ability of users to access the Online Platform using TPS.
As part of the functionality of the Online Platform, you may also be required to connect your profile with a TPS by:
Providing the TPS login information to Hellolighten through the Online Platform; or
Allowing Hellolighten to access your TPS in accordance with its terms and conditions of service.
You may disconnect the connection between the Online Platform and the TPS at any time. Where you connect and/or register a profile using a TPS, you authorize Hellolighten to use data from that TPS to create your profile on the Online Platform and to ensure the functionality of the Online Platform. Hellolighten has no relationship with any TPS and cannot guarantee the efficacy of any TPS connection.
Payment, Refunds, and Plan Changes
If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card, and — just like for customers who pay for our Services — we do not sell your data.
For paid Services that offer a free trial, we explain the length of the trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation.
If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of the upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
Tax rates are calculated based on the information you provide and the applicable rate at the time payment is made.
Hellolighten may from time to time change the price for the Paid Subscriptions and will communicate any price changes to you in advance on reasonable notice. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, by continuing to use the Online Platform after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by unsubscribing from the applicable Paid Subscription prior to the price change going into effect.
Your payment to Hellolighten will automatically renew at the end of the applicable subscription period, unless you cancel your Paid Subscription before the end of the then-current subscription period. We do not provide refunds or credits for any partial subscription periods.
Cancellation and Termination
You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always Contact Us.
All of your content will be inaccessible from the Services immediately upon cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, please contact us directly Contact Us.
If you cancel the Service before the end of your current paid-up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.
We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. We have this clause because statistically speaking, out of the hundreds of thousands of accounts on our Services, there is at least one doing something nefarious. There are some things we staunchly stand against and this clause is how we exercise that stance.
Verbal, physical, written, or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.
Cancellation
We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.
Account owners can cancel at any time in-app under Data control and delete account.
Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, please contact us. We will gladly reach out to any current account owners at the email addresses we have on file.
What happens when you cancel?
You won’t be able to access your account once you cancel, so make sure you download everything you want to keep beforehand.
We’ll permanently delete your account data within 30 days from our servers and logs, and within 60 days from our backups. Retrieving data for a single account from a backup isn’t possible, so if you change your mind you’ll need to do it within the first 30 days. Data can’t be recovered once it has been permanently deleted.
We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left.
We may cancel accounts if they have been inactive for an extended period:
For trial accounts: 30 days after a trial has expired without being upgraded
For frozen accounts: 180 days after being frozen due to billing failures
For free accounts: after 365 days of inactivity
Competitors
If you are in the business of providing similar products and services to provide them to users for commercial gain, whether business users or domestic users, then you are a competitor of Hellolighten. Competitors are not permitted to use or access any information or content on our Online Platform. If you breach this provision, Hellolighten will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.
Privacy
Hellolighten takes your privacy seriously and any information provided through your use of the Online Platform and/or Online Platform Services is subject to Hellolighten’s Privacy Policy, which is available via the website or app.
Modifications to the Service and Prices
Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.
Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days' notice and will notify you via the email address on record.
Uptime, Security, and Privacy
Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services but do take the uptime of our applications seriously.
We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.
We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted.
When you use our Services, you entrust us with your data. We take that trust to heart. You agree that Hellolighten may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:
To help you with support requests you make.
To safeguard Hellolighten. We'll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.
To the extent required by applicable law.
We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.
We process any data you share with us only for the purpose you signed up for and as described in these Terms of Service, Privacy Policy, or other policies. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip side, you agree to comply with your requirements and not use Hellolighten’s Services in a way that violates the regulations.
Copyright and Content Ownership
All content posted on the Services must comply with E.U. copyright law. We claim no intellectual property rights over the material you provide to the Services. All materials uploaded remain yours. We do not pre-screen content but reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
The names, look, and feel of the Services are copyright© to the Company. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logo or any Service logos for promotional purposes. Please contact us for requests to use logos. We reserve the right to rescind this permission if you violate these Terms of Service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission by the Company. You must not modify another website so as to falsely imply that it is associated with the Services or the Company.
User Generated Contributions
The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, share data with other users and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on our services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users using the service. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.
When you create or make available any Contributions, you thereby represent and warrant that:
The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
You agree that:
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, or libelous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person or to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms and Conditions, or any applicable law or regulation.
By posting your Contributions to any part of the Site, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublsub-licenseshe foregoing. The use and distribution may occur in any media format through any media channels.
This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name,as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
Submissions
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site ("Submissions") provided by you are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.
Features and Bugs
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don't guarantee completely error-free Services.
Services Adaptations and API Terms
We offer Application Program Interfaces ("API"s) for some of our Services (currently Lighten). Any use of the API, including through a third-party product that accesses the Services, is bound by the terms of this agreement plus the following specific terms:
You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.
Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user's activity, both inside and outside the applications. The Company, in its sole discretion, will determine if an integration service violates this bylaw. A third party that has built and deployed an integration for remote user surveillance will be required to remove that integration.
Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account's access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account's access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.
Some third-party providers have created integrations between our Services and theirs. We are not liable or accountable for any of these third-party integrations.
Liability
We mention liability throughout these Terms but to put it all in one section:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
To the extent permitted by law, you expressly understand and agree that Hellolighten, its affiliates, employees, agents, contributors, and licensors shall not be liable to you for any direct, indirect, incidental, special consequential, or exemplary damages that may be incurred by you, however, caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, and any other intangible loss.
Indemnity
To the extent permitted by law, you agree to indemnify Hellolighten, its affiliates, employees, agents, contributors, third-party content providers, and licensors from and against:
All actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
All actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred, suffered, or arising out of or in connection with you accessing, using, or transacting on the Online Platform or attempts to do so; and/or
Any breach of the Terms.
Governing Law
These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. Disputes arising under these Terms will be resolved through binding arbitration in accordance with the laws of the United Kingdom. Arbitration will be conducted in London, UK, unless agreed otherwise by all parties involved. This arbitration agreement does not preclude you from seeking action by federal, state, or local government agencies.
If you have a question about any of the Terms of Service, please contact us.